Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, packed back properly inside bubble wraps, and in its original packaging. 

To start a return, you can contact us at support@myeden.co.in with a 360 degree video and/or Pictures of the product received along with a reason of return.

If your return is accepted, we’ll send you a notification, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address only.

My Eden LLP

TEHSIL OSIYAN, Near Osiyan Phalodi Highway RJ SH61,
Backside of Lumbaram Petroleum Filling Station,
Harlaya, Osiyan
Jodhpur, Rajasthan - 342302
Ph. 7259126857
You can always contact us for any return question at support@myeden.co.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Also for any damages claim or return due to damaged product received, we would require a video or pictures of the product.

Exceptions / non-returnable items
Certain types of items cannot be returned. In our case, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@myeden.co.in.